Finanly Support
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Find clear steps for your next task, understand the numbers you see, and get help when you need it.
Ask a natural-language question about your books, then review the answer as a table, chart, pivot table, or map when those views are available. If the AI needs clarification, is busy, or cannot confirm a result, the page shows that status instead of guessing.
5 min readAll workspacesBuild an exact report in Report StudioBuild an exact report in Report Studio by choosing fields from the schema, setting rows, columns, values, and filters, then running a preview to review the current result. You can also save, load, favorite, or delete reports, and the preview uses Core-calculated totals and unit details rather than browser-side math.
8 min readAll workspacesResolve unavailable or stale report resultsIf a BI result looks stale or unavailable, confirm the correct ledger/company is selected, then use Refresh or Reload when the page shows a freshness or source check. If the status shows a mismatch, stale_refreshing, or stale_blocked state, rerun the report from the current source instead of relying on the older result on screen.
6 min readAll workspacesReview income classifications for reportsReview the current income and expense leaf-account classifications for the selected connected ledger in a business workspace, then save a reviewed definition that supported reports can use.
5 min readBusinessSave dashboards and export exact resultsSave BI dashboards and reopen saved layouts. CSV and XLSX exports require a verified result and current workspace/source checks; visual exports also depend on fresh approval and support for the current view.
6 min readAll workspacesSave questions and configure supported automationSave the current BI question for later use, and optionally add a UTC schedule and alert if your workspace and current result support it. A saved schedule means Finanly will try to run the question later; it does not mean a result or email has already been delivered.
5 min readAll workspacesUnderstand financial metrics and coverageUse this report guidance to distinguish reviewed operating profit measures from legacy catalog fields, and to understand when DSO, DPO, CCC, and the separate posted-cash depletion runway scenario can and cannot be answered. If the required period, history coverage, or classification setup is missing, the report refuses the unsupported question instead of guessing a duration.
8 min readBusinessUnderstand report filters, pivots and totalsUse report filters, pivots, and totals to shape a report before you run it. This reference explains how filter conditions combine, how rows and values behave differently, and what the totals, percentage, growth, and row-limit options mean in the report builder.
6 min readAll workspacesBrowse by topic
Popular guides
Get started with Finanly by signing in, then use your active workspace and available navigation to review data that matches your access. Some settings and ledger views depend on your workspace mode, role, and enabled features, and review workflows may require you to confirm changes before they are finalized.
4 min readAll workspacesUnderstand bank balances and freshnessBank balances can come from a provider snapshot, a cached provider balance, or a ledger-based balance, and those values are not the same thing. This article explains how to read the balance fields, what freshness means, and why a balance may be shown as unavailable, unknown, or zero.
5 min readAll workspacesCreate, review and post a sales or purchase invoiceCreate a sales or purchase invoice draft and review the saved invoice before posting. If a save is unresolved and its original request remains available in recovery, use Resume existing save rather than creating another invoice. Sending or printing a posted invoice is a separate action after submission.
8 min readBusinessManage products and read stock valuesUse Products to create, edit, search, and remove inventory items in your current workspace. You can also read each item’s stock quantity, stock unit, and estimated stock cost, and tell the difference between a verified zero and a value that is unavailable.
7 min readBusinessBuild an exact report in Report StudioBuild an exact report in Report Studio by choosing fields from the schema, setting rows, columns, values, and filters, then running a preview to review the current result. You can also save, load, favorite, or delete reports, and the preview uses Core-calculated totals and unit details rather than browser-side math.
8 min readAll workspacesSet up your personal plannerSet up your personal planner by entering your income sources, fixed expenses, and planner baskets, then choosing how unspent basket funds should roll over. The planner uses your current workspace settings and real account balances to estimate available to spend, so you can review planning totals before you save changes.
6 min readPersonalThe complete library
Getting started (6)
Connections and imports (9)
- Connect your ledger and select a Company
- Manage connections and read sync status
- Connect Mercury and choose bank accounts
- Link or reconnect a bank with Plaid
- Connect Shopify and Flexport
- Connect Wise or PayPal
- Import books from QuickBooks
- Compare imported books and continue bank setup
- Understand connection capabilities and permissions
Banking and transactions (12)
- Understand bank balances and freshness
- Add a bank or card account
- Refresh or import an existing ledger bank account
- Set account names and import cutover dates
- Filter, search and review transactions
- Categorize, edit and undo transactions
- Review match and categorization suggestions
- Split or exclude a transaction
- Record a manual transaction safely
- Record and match transfers
- Attach and review transaction documents
- Review bulk categorization of matched transactions
Books and close (10)
- Review and cancel linked postings or payments
- Understand posting approvals and pending results
- Review a month-end close
- Manage the chart of accounts
- Inspect account activity and full journals
- Review linked journal corrections
- Manage cost centers and territories
- Read and export financial statements
- Review currencies and FX revaluation
- Set ledger metadata preferences
Invoices and payments (6)
Customers and suppliers (3)
Products and landed cost (6)
Reconciliation (5)
Reports and questions (8)
- Review income classifications for reports
- Ask a question about your books
- Build an exact report in Report Studio
- Understand report filters, pivots and totals
- Save dashboards and export exact results
- Save questions and configure supported automation
- Understand financial metrics and coverage
- Resolve unavailable or stale report results
Personal planning (10)
- Review business and personal subscriptions
- Set up your personal planner
- Set income and fixed expenses
- Manage baskets, goals and completed goals
- Read available-to-spend and the health gauge
- Use planner scenarios, rollover and alerts
- Organize categories and quickly review spending
- Manage personal payers and payees
- Import and review personal transactions
- Understand personal map and credit insights availability
Plans and billing (1)
Compliance evidence (1)
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